Blog
Notes on agents, ops and building Kestrel.
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5
min read
What an agent should never do without asking
A short list of actions we think should always wait for a person, and how we enforce it in every workflow.
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6
min read
How Northwind cut ticket triage from 40 minutes to 4 seconds
A support team of nine, three products and one shared inbox. Here is what their first workflow looked like and what changed after.
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4
min read
Write instructions like a brief, not a prompt
The best workflows read like a note to a new hire. Here is the structure we see work, with examples.
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5
min read
The real cost of a run, and why we show it
Every run in Kestrel shows tokens, tool calls and dollars, per step. Some customers asked us to hide it. We did not.
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7
min read
Six workflows every ops team should automate first
Start with the boring, frequent, low-risk handoffs. Here are the six we see teams ship in their first week.
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4
min read
Why we built approvals before we built more agents
We could have shipped more integrations. We shipped an inbox instead. This is the reasoning.
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