Kestrel
Zendesk
Classify urgency and product area, set priority and queue, and escalate when a ticket mentions refunds or legal.
What you can do
Every new ticket is read, classified and routed within seconds. The agent adds an internal note with its reasoning, so the person who picks it up knows why it landed there. Anything sensitive stops and asks.
Setup
Connect Zendesk, choose the views Kestrel may read and the fields it may set. Escalation rules are written in plain English in the workflow.
Category
Support
Auth
OAuth, scoped
Setup time
About two minutes
Available on
All plans
Give your team back the busywork.
Set up in an afternoon. Free for 14 days, no credit card, cancel anytime.